Refund policy

Exchange and/or return conditions
If, once the goods have been received, the customer is not satisfied, it is possible to make exchanges or returns within 14 days from the date of receipt, provided that the item has not been used or damaged and is packaged with care or possibly with the ' original packing. No exchanges or returns will be accepted for used or damaged items (unless it is a defect). For reasons of hygiene, the toiletries are equipped with a protection system which prevents them from being tried or used. If you wish to return this type of item, you must keep the label and the protective device.

Exchanges and returns with free home collection service

Exchanges or returns of items purchased through this website can be made through the home collection service. Customers wishing to exchange or return an item using the home collection service must contact our customer care by email at or WhatsApp and by calling +39 0280889479. Once the request has been confirmed, the courier will contact the customer to define a date and time slot for the pickup. Items purchased with discount percentages from 40% onwards or with paid shipping are excluded from the free return service, to return or exchange items purchased with these conditions it is necessary to pay the shipping costs.

After receiving the product/s, it will be verified that it is/are in good condition and the requested product/s will be sent if the customer has requested an exchange, or a refund via the same method of payment used for the purchase in the event of a return. Refund times can range from 3 to 12 working days from the moment the goods are received. Once the status of the returned items has been verified, the customer will be informed by e-mail. In the event that an item other than the one requested is sent by mistake or the item sent should present quality defects, after having verified the error or defect and collected the goods by courier at home, the amount of the goods will be refunded. returned and any shipping costs paid by the customer.

For any doubts or clarifications, our customer care is available by email at or via WhatsApp chat and by calling +39 0280889479.